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Privacy Policy of  UC Serves

LAST UPDATED: February 14, 2025

Introduction

Unforgettable Catering DBA UC Serves (“UC Serves,” “we,” “us,” or “our”) provides catering and event-related services to individuals, businesses, and organizations. To deliver these services, we collect, use, store, and safeguard certain personal information. This Privacy Policy explains our practices regarding the information we collect from you when you interact with us, including through our website, communications, technologies, offline channels, or service offerings (collectively, the “Services”).

By using or accessing our Services, you acknowledge and agree to the collection and use of your information as described in this Privacy Policy.

We take your privacy seriously and do not sell or use your information in any way outside of what is described in this Privacy Policy.

This Privacy Policy applies to our operations within the United States. From time to time, UC Serves may provide supplemental notices in connection with specific products, services, or circumstances. Those supplemental notices work together with, and in some cases may modify, this Privacy Policy.

Please note that when you interact with third parties—such as through social media platforms, third-party forms, referral partners, or external platforms—you are subject to their privacy policies as well. We do not control how such third parties collect or use your information.

UC Serves does not sell your information to data brokers or third parties and does not use your information for any purposes other than those described below.

Information We Collect

When you interact with UC Serves, we may collect the following categories of personal information. These categories, the sources of the information, our purposes for collecting the information, and potential recipients are described in detail below.

1. Identifying Information
Examples

Name, email address, phone number, physical address, event details (such as date, location, headcount, food preferences), and any information you provide through our website or communication channels.

Source

We collect this information when you:

  • Submit inquiries or requests through our website

  • Fill out event request forms

  • Communicate with us by phone, email, text, or social media messaging

  • Join our newsletter

  • Engage with us through third-party platforms (e.g., Facebook, Instagram, Yelp, Google Business)

Purpose

This information is used to:

  • Respond to inquiries

  • Provide catering services

  • Customize your experience

  • Communicate updates, promotions, or relevant marketing messages

  • Improve our offerings

Recipients

Identifying information may be shared with:

  • Service providers assisting with event planning, customer communication, CRM operations, or analytics

  • Collaborating vendors assisting with event execution (only as required for your event)

  • Our CRM systems (Square POS and Total Party Planner)

2. Sensitive Personal Information

UC Serves does not intentionally collect sensitive personal information such as government identification numbers, precise geolocation, or biometric identifiers.

We do not request or store sensitive personal information unless you voluntarily provide it.

We do not use or share any sensitive data for purposes beyond fulfilling your request.

3. Payment and Order Information
Examples

Offline payment information provided by you such as:

  • Credit/debit card information

  • Billing address

  • Invoice details

  • Purchase history

  • Notes about payment status

Source

We collect payment information offline, including:

  • Phone transactions

  • Paper forms

  • Email invoicing

  • Direct communication for deposits or event payments

Payment details may be stored in:

  • Square POS

  • Total Party Planner

  • Our secure internal invoicing systems

Purpose

Used to:

  • Process payments

  • Manage billing

  • Document order requests

  • Maintain accurate records

Recipients

Shared only with:

  • Payment processors (e.g., Square)

  • Authorized UC Serves staff

  • Trusted service providers facilitating billing

4. Device Information
Examples

IP address, browser type, operating system, device type, cookie identifiers, browsing behavior, and pages visited.

Source

Automatically collected through:

  • Our website

  • Analytics tools (e.g., Google Analytics)

Purpose

Used to:

  • Ensure website functionality

  • Improve site performance

  • Monitor traffic patterns

  • Enhance user experience

Recipients

Shared with:

  • Analytics service providers

  • Website hosting and security providers

5. User Preferences
Examples

Food preferences, dietary restrictions, event type preferences, communication preferences, and service interests.

Source

Provided by you through:

  • Event planning communications

  • Website forms

  • Surveys

  • Interactions with our catering team

Purpose

Used to:

  • Customize menus

  • Improve service quality

  • Provide personalized recommendations

Recipients

May be shared, when appropriate, with:

  • Catering partners and staff

  • Event vendors assisting with service execution

6. Visitor Past Purchases
Examples

Categories of events requested, number of guests, frequency of orders, historical catering choices.

Source

Collected through:

  • Square POS

  • Total Party Planner

  • Internal records of past events

Purpose

Used to:

  • Improve service offerings

  • Identify trends

  • Provide more tailored experiences

Recipients

Shared internally or in aggregated, anonymized form with:

  • Vendors

  • Analytics service providers

7. Survey, Marketing, and Promotional Information

Examples

Information provided when joining our newsletter or marketing list, such as:

  • Name

  • Email address

  • Phone number

  • Preferences

Source

Collected through:

  • Website newsletter sign-ups

  • In-person events

  • Social media forms

Purpose

Used for:

  • Sending newsletters

  • Promoting services

  • Informing you of updates or offers

Recipients

Shared only with:

  • Trusted email marketing platforms

  • Internal team members managing marketing communications

Offers, Marketing & Promotions

We may conduct newsletters, marketing campaigns, or promotional announcements. You may opt in when signing up through our website or providing your contact information.

Sweepstakes and Promotions

UC Serves does not currently run sweepstakes, contests, or similar promotions. Should this change, supplemental notices will be provided.

How Your Information Is Stored and Retained

We use a combination of:

  • Square POS

  • Total Party Planner

  • Secure internal systems

to store personal information.

We retain information:

  • As long as needed to provide services

  • To comply with legal obligations

  • To maintain accurate financial records

  • For internal business purposes

Your Privacy Choices — Opting Out

You may opt out of newsletters or marketing communications at any time by:

How This Privacy Policy May Change

We may update this policy periodically. The “LAST UPDATED” date above reflects the most recent version.

Information About Minors

Our Services are not directed to children under 13. We do not knowingly collect information from minors. If we discover such information, we will delete it promptly.

Parents or guardians may contact us for removal requests.

Notice of Financial Incentive

UC Serves may occasionally provide incentives as contractually agreed with a client. These may include discounts or negotiated benefits as part of a service contract.

Any value provided is directly related to the promotional arrangement between UC Serves and the customer.

Information for California Residents — Your California Privacy Rights

Even though UC Serves currently operates primarily in Indiana, this section applies to visitors from California.

California residents may:

  • Request categories of data collected

  • Request access to specific information collected

  • Request deletion of personal information

  • Opt-out of the sale of personal information

UC Serves does not sell personal information.

We will respond to requests as required by the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

To exercise these rights, contact us:

Mail:
Attn: Legal
P.O. Box 646
Lebanon, IN 46052

Email: legal@ucserves.com

Non-Discrimination

UC Serves will not discriminate against individuals for exercising privacy rights.

Exercising Your Rights

If you wish to access, delete, or correct your data, contact us using the information below.

We may require verification to protect your information.

California Direct Marketing Information (Shine the Light Law)

California residents may request a list of third parties with whom we shared personal information for direct marketing purposes during the previous calendar year.

Requests may be sent to:

Email: legal@ucserves.com
Mail: Attn: Legal, P.O. Box 646, Lebanon, IN 46052

Privacy Policy for California Residents — Civil Code 1789.3 Notice

For complaints or inquiries regarding our website:

Email: legal@ucserves.com
Mail: Attn: Legal, P.O. Box 646, Lebanon, IN 46052

California residents may also contact the California Department of Consumer Affairs at:
1625 North Market Blvd., Sacramento, CA 95834
Phone: (916) 445-1254 or (800) 952-5210

Do Not Track Signals

Our website does not currently respond to Do Not Track (DNT) signals. We follow the standards described in this Privacy Policy.

Cookie Policy

Our website uses cookies to improve user experience.

We use cookies for:

  • Session management

  • Analytics (Google Analytics)

  • Basic personalization

  • Performance improvement

  • Understanding browsing behavior

You may disable cookies, but doing so may affect website functionality.

Third-Party Analytics

We use tools such as Google Analytics to evaluate usage patterns. These third parties may collect information about your use of our Services and other websites.

You may opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout

Contact UC Serves

If you have questions about this Privacy Policy or wish to submit a privacy-related request, contact us at:

Mail:
Attn: Legal
P.O. Box 646
Lebanon, IN 46052

Email:
legal@ucserves.com

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